Shipping and live-arrival guarantee

When we ship

We ship Monday to Wednesday only, by overnight or 2-day service. That way a box never sits in a warehouse over a weekend.

Orders confirmed after Wednesday ship the following week. We’ll email you the ship date before we pack.

Where we ship

We ship to the contiguous United States (the lower 48). We don’t ship to Alaska, Hawaii, US territories, PO boxes or outside the US, because transit is too long for live animals.

Some states restrict certain species. If a variety can’t legally go to your state, we’ll tell you before you pay.

How shrimp are packed

Breather bags with water from their own tank
Moss or mesh in each bag so shrimp have something to hold
Insulated box, plus a heat pack or cold pack depending on the weather at both ends

Weather holds

If the forecast at your address or ours is below 25°F or above 90°F on the travel days, we hold your order and email you the new ship date. You can also ask us to ship to a nearby post office for pickup (Hold for Pickup) instead.

Live-arrival guarantee (DOA policy)

If a shrimp arrives dead, we replace it or refund it. To claim:

Take a clear photo or video of the unopened bag showing the dead shrimp, within 2 hours of the carrier’s delivery time.
Email it to us with your order details.
We send a replacement with your next order or refund the shrimp’s price. Shipping isn’t refunded.

The guarantee doesn’t cover packages left outside after a failed delivery attempt, a wrong or incomplete address, or a held package not picked up the same day.

After they arrive